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GLAD is at the cutting edge of the historic fight for full equality and justice. Through impact litigation, public policy advocacy, and education, GLAD works in New England and nationally to create a just society free of discrimination on the basis of gender identity, HIV status, and sexual orientation.

GLAD is dedicated to building a diverse staff, and one that is committed to equity and opportunity for all. GLAD strongly encourages applications from transgender people, people of color, individuals with disabilities, and people living with HIV/AIDS.

GLAD requires all staff, volunteers, and interns working in GLAD’s office, at events, or engaging in any in-person work on GLAD’s behalf to be fully vaccinated (including boosters, if eligible) against COVID-19. Staff and interns may request an exemption to this policy as a reasonable accommodation for religious and/or medical reasons.

Core Values

GLAD has a commitment to justice and lived equality; inclusion, equity, and mutual respect; anti-racism, and collaboration, and has defined these as our core values that are integral to fulfilling our mission. The core values apply to all levels and positions in the organization. Each employee is encouraged to find ways to integrate the core values into their day-to-day work.

Learn more about GLAD’s values here.

Open Positions

Public Information Manager

The Public Information (PI) Manager has primary responsibility for the quality operation of GLAD’s legal information hotline, GLAD Answers, and plays a key role in GLAD’s delivery of legal rights information to the community. The PI Manager supports GLAD Answers initiatives and programs related to the organization’s access to justice and racial and economic justice strategic goals.

GLAD Answers, which is free, confidential, and staffed by volunteers, provides the public with legal information about LGBTQ/HIV legal issues in New England as well as referrals to lawyers and other organizations that can assist them. GLAD Answers plays the vital roles of educating individuals one-on-one about their rights, and helping GLAD identify patterns of discrimination and cases the organization may litigate.

The PI Manager is responsible for supervising the GLAD Answers Program Coordinator and overseeing GLAD Answers-related work performed by the Public Affairs Assistant, as well as growing and maintaining GLAD Answers resources, including the Lawyer Referral Service, Agency Referral Database, ID Project and GLAD Answers print and digital publications. They may also provide legal information through public speaking and workshops, and may represent GLAD in coalitions.

The PI Manager reports to the Director of Public Affairs and Education, collaborates with the entire PA&E team and works closely with all GLAD lawyers.

Duties and Responsibilities

  • Intakes and Public Education
    • Become familiar with LGBTQ/HIV legal issues in the six New England states and keep up with ongoing developments in the law
    • Oversee the GLAD Answers intake process, ensuring high quality, culturally-competent, timely delivery of legal information and warm referrals to outside resources
    • Provide daily supervision and feedback to the GLAD Answers Program Coordinator
    • Oversee the GLAD Answers volunteer program
    • Ensure conflict checks are done for all intakes, and coordinate conflict checks with GLAD attorneys
    • Review intakes for accuracy and completeness regularly, and indicate additional information that should be provided as needed
    • Liaison w/ GLAD attorneys about complicated or urgent matters & possible issues that may be of interest to the Legal Department and lead weekly legal intake meetings
    • Triage calls from attorneys outside GLAD who wish to consult with GLAD attorneys
    • Maintain the intake database and ensure all subscriptions and licenses are up to date including chat software, translation and interpretation services,
    • Assess and implement new options for delivering GLAD Answers services
    • Generate reports for legal work, community engagement, and board reporting
  • Lawyer Referral Service (LRS), Agency Referral Database, and ID Project
    • Oversee the maintenance and growth of GLAD’s Lawyer Referral Service (LRS) including recruiting, registering, and renewing LRS attorneys, work with the Legal Department to ensure that all LRS attorneys are highly skilled and in good standing maintain up-to-date information on attorneys participating in the LRS with a yearly renewal of their information
    • Oversee the maintenance and growth of quality agency referral resources
    • Oversee the maintenance of ID Project self-directed guides and collaborate with GLAD lawyers and legal partners to manage, evaluate and improve operation of the ID Project
    • Identify and implement new opportunities to increase access to legal resources and representation for GLAD Answers intakes.
  • Publications
    • Maintain digital and print publications and materials to be sent to people who contact GLAD Answers, and work with others on the public affairs and education team to ensure Know Your Rights and GLAD Answers information is up-to-date, accurate, and accessible in print and on the GLAD website
    • Identify new opportunities for content creation, tailored to developments in the law and expressed need of GLAD Answers callers, and work in collaboration with the legal department and others in the public affairs and education department to create and edit them.
  • Coalitions and Speaking, as opportunities arise
    • Attend coalitions and provide community trainings on behalf of GLAD as necessary, elevating community voices and experiences
    • Assess GLAD’s engagement in ongoing community work with Director of Public Affairs and Education and Community Engagement Manager


  • A minimum of 3-5 years of relevant experience, which may include legal work, hotline work or program planning and delivery, including in a supervisory role
  • Volunteer management experience and experience supervising employees
  • Dedication to and familiarity with LGBTQ/HIV civil rights and an interest in legal rights advocacy
  • Ability to assimilate complex information and convey it to lay audiences
  • Database management experience or related
  • Ability to balance expectations of various stakeholders: volunteers, callers, lawyers, community members
  • Excellent oral and written communication skills and strong attention to detail.
  • Spanish proficiency is desirable but not required
  • Project management experience a plus
  • Experience working with people in distress a plus
  • Minimum of a bachelor’s degree, though strong equivalent experience will be considered.


This is a hybrid-eligible position with work split between GLAD’s Boston office and remote work from home. GLAD is committed to maintaining a safe and healthy working environment.

Salary and benefits

Salary for this position is $56,000. Excellent benefits include health, dental, vision, and long-term disability insurance; 401(k) with employer contribution; 3 weeks vacation; supportive and friendly work environment.

To apply

Send a cover letter and resume via email to Beth Grierson, Senior Manager of Operations and Administration Include Public Information Manager in the subject line. Applications will be accepted until the position is filled.

GLAD is dedicated to the goal of building a culturally diverse and pluralistic staff committed to working in a multicultural environment and strongly encourages applications from transgender persons, people of color, and individuals with disabilities, including HIV.

Assistant Director of Development

To learn more about this opportunity, please visit the Assistant Director of Development webpage.


ONGOING: Interns are hired on an academic schedule — for the entire school year, an individual semester, or the summer.

Both full- and part-time internships are available.

Learn More →