Before joining GLAD in February 2018, Caitlin worked at a local medical supply company where she served as a customer service representative, helping customers get the durable medical equipment they needed. She also volunteered at The John F. Kennedy Family Service Center in Charlestown. She provided feedback on newsletters, website redesign and social media outreach. Caitlin has a BA in English and has completed the Successful Grant Writing, from A to Z course at UMass Boston. In her free time she enjoys reading and writing, especially speculative fiction.