September 3, 2013
Gay & Lesbian Advocates & Defenders today unveiled “GLAD Answers”, an updated version of its venerable Legal InfoLine. GLAD Answers is an information and referral service that GLAD has run since its inception, in recent years receiving more than 2,000 inquiries annually from LGBT people and people living with HIV.
The new features of GLAD Answers are:
• A dedicated URL, www.GLADAnswers.org
• An enhanced live chat function
• A new, direct email address: GLADAnswers@glad.org
• Use of an interpretation service for non-English speakers
• And a snappy new name and logo:
GLAD Answers retains its regular phone hours of 1:30-4:30 p.m. Monday-Friday, and its phone number of 1-800-455-GLAD. The service is staffed by highly-trained volunteers who provide callers with legal information and referrals that can help resolve issues ranging from school bullying to employment discrimination.
In addition to empowering those who make use of the service, GLAD Answers enables Gay & Lesbian Advocates & Defenders to identify new legal issues, patterns of discrimination, and cases to litigate.
“Often, empowered with legal information, people can resolve their situations themselves,” said Bruce Bell, Public Engagement and Information Manager. “For example, we recently heard from a mom in Maine whose son was getting resistance from his school when he tried to start a Gay-Straight Alliance. We gave her the information and tools she needed to talk with administrators and within two weeks the school approved the GSA.”
“GLAD Answers is my go-to resource whenever I have questions pertaining to the rights of LGBT youth and young adults. I call them directly for help and I also strongly encourage our youth to contact them if they have a question about their rights,” said Jayeson Watts, MSW, Direct Services Coordinator of Youth Pride, Inc., in Rhode Island. “The staff and volunteers are easy to talk to, knowledgeable and committed to helping LGBT people get the fair treatment they deserve. GLAD Answers is an invaluable resource.”
Although GLAD Answers specializes in LGBT/HIV legal information for the six New England states, the service provides help to anyone who contacts it.