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Work at GLAD

Open Positions

GLAD is at the cutting edge of the historic fight for full equality and justice. Through impact litigation, education and public policy work, GLAD's precedent-setting work has established anti-discrimination laws for transgender, gay, lesbian and bisexual people and protected the rights of those with HIV throughout New England.

GLAD is dedicated to the goal of building a culturally diverse and pluralistic staff committed to working in a multicultural environment and strongly encourages applications from transgender persons, people of color, and individuals with disabilities, including HIV.

Core Values

GLAD has a commitment to communication, diversity, team work, results orientation, and collaboration and has classified these as core values that are integral to fulfilling our mission. The core values apply to all levels and positions in the organization. Each employee is encouraged to find ways to integrate the core values in their day to day work.

  • Communicates in a clear, concise manner, communicates effectively verbally and in writing as required; and learns through listening.
  • Promotes diversity at GLAD through practice and example and seeks ways to foster diversity within the framework of the position.
  • Works in a team dynamic demonstrating leadership, offers good "followship", offers insight, and shows flexibility in all areas.
  • Creates results, meets deadlines, completes tasks in a timely manner, is dependable and accountable for his/her work and requests help for tasks as needed.
  • Collaborates well across job lines, increases lines of communication and fosters cooperation among departments and outside organizations.

Posted March 26, 2015

IT Manager (half time/.5 FTE)

A key member of GLAD’s administrative team, the IT Manager is responsible for overseeing the technology needs of a small but complex non-profit organization.The position supports budgeting, purchasing, inventory control, solutions for data storage and file sharing, network and security solutions,  collaboration with key personnel in other departments, documentation, compliance with data security and privacy laws and protocols, selection of and coordination with third-party vendors, device and system support to end users, installation and updating of software, support for internal/external communication platforms, development and implementation of training protocols, and cross-departmental task delegation.

  • Manage and Maintain Trouble Tickets/Requests
  • Liaise with outside IT vendors as needed
  • Maintain Servers and Key Services
  • Support server-based applications (FileMaker, Raisers Edge)
  • Support Remote Offices & Remote Users
  • Work with GLAD’s Public Affairs and Education and Development departments to coordinate external communication and fundraising platforms
  • Manage and Maintain Inventory (Hardware, Software, Licenses)
  • Assist in budget planning for IT products/services
  • Data and system recovery
  • Research, evaluate and recommend new products/capabilities, research nonprofit discounts as appropriate; create rollout plans
  • Coordinate work/major projects with IT support vendor (Minot)
  • Lead long-term and strategic planning around MIS and IT infrastructure
  • Assist in Risk Management and provide guidance on best practices

3-5 years of experience managing IT for non-profit or legal organization.

Experience managing hardware and software

Experience with Microsoft Exchange, Office365 and other cloud-based solutions

Experience with Microsoft Enterprise and Symantec Enterprise products preferred.

Knowledge of HyperV/Virtualization

Ability to research, refine, and roll-out new systems, products, and policies

Familiarity with Mac and Mac integration

Familiarity with Raiser’s Edge or other donor-management software a plus

Reports to

Chief Financial Officer


Salary commensurate with experience; benefits include vacation, holiday and sick time on a pro-rated basis, and eligibility to participate in GLAD’s FSA, 401(k) and pre-tax MBTA programs.This position is also eligible to purchase health and dental insurance through GLAD’s plan.

How to Apply

Please email a cover letter and resume to Beth Grierson, Senior Manager of Operations and Administration at bgrierson@glad.orgPlease include the title “IT Manager” in the email’s subject line. No phone calls please.

Applications will be accepted until the position is filled

Posted March 18, 2015

Public Information Manager

The Public Information Manager is a key member of the Public Affairs & Education Department, which supports GLAD’s litigation, legislative and policy work through communications; builds public support for LGBT rights and the rights of people with HIV; promotes GLAD; and educates individuals and the community about their legal rights and how to exercise them.

The PI Manager has primary responsibility for the operation of GLAD’s legal information service, GLAD Answers, which is free, confidential, and staffed by volunteers. It provides the public with legal information about LGBTQ/HIV legal issues in New England as well as referrals to lawyers and other organizations that can assist them. GLAD Answers plays the vital roles of educating individuals one-on-one about their rights, and helping GLAD identify patterns of discrimination and cases the organization may litigate.

The PI Manager is responsible for recruiting, training, and supervising GLAD Answers volunteers, as well as maintaining GLAD Answers resources, including the Lawyer Referral Service, Agency Referral Database and GLAD Answers publications. He or she may also provide legal information through public speaking and workshops, and may represent GLAD to the community in coalitions and collaborations.

The Public Information Manager is supervised by the Public Affairs and Education Director.


Public Education

  • Become familiar with LGBTQ/HIV legal issues in the six New England states and keep up with ongoing developments in the law

  • Work with the legal team and public affairs and education team to respond to new questions about people’s rights

  • As changes occur in the law, educate GLAD Answers volunteers and assist the Legal Department with updating publications

  • Perform outreach activities (speaking, conducting workshops, serving on coalitions, attending meetings) as needed

GLAD Answers Volunteers

  • Semi-annually, recruit volunteers and provide training in collaboration with the Legal Department

  • Maintain the GLAD Answers Training Manual, training role plays and other training materials

  • Provide daily supervision, support, and feedback to the volunteers


  • Perform intakes when needed and follow up on complex matters

  • Review intakes for accuracy and completeness and in some cases indicate additional information that should be provided

  • Liaison w/ GLAD attorneys about complicated or urgent matters & possible issues that may be of interest to the Legal Department

  • Triage calls from attorneys outside GLAD who wish to consult with GLAD attorneys

  • Maintain the FileMaker intake database

GLAD Answers Resources

  • Maintain agency referral resources for the GLAD Answers volunteers

  • Maintain the FileMaker Agency Referral Database

  • Work with PA&E department to promote GLAD Answers as a resource

  • Assess and implement new options for delivering GLAD Answers services

Lawyer Referral Service (LRS)

  • Manage GLAD’s Lawyer Referral Service

  • Recruit, register, and renew LRS attorneys


  • Assist the Legal Department in authoring and editing legal information materials for the general public

  • Maintain publications/printed materials to be sent to people who contact GLAD Answers

  • Work with the Manager of Integrated Media to maintain the publications and GLAD Answers materials on the GLAD website

  • Dedication to and familiarity with LGBTQ/HIV civil rights; interest in the law.

  • Ability to assimilate complex information and convey it to lay audiences.

  • A minimum of 3- 5 years of relevant experience, which may include hotline work, community education, volunteer training/management, legal work, or social work.

  • Supervision experience.

  • Customer service orientation.

  • Ability to balance expectations of various stakeholders: volunteers, callers, lawyers, community members.

  • Excellent oral and written communication skills.

  • College degree or equivalent experience.

  • Spanish proficiency desirable but not required.

Reports to

Director of Public Affairs and Education


Salary is commensurate with experience. Excellent benefits include full health, dental and long-term disability insurance; 401(k) with employer contribution; three weeks vacation; and supportive and friendly work environment dedicated to groundbreaking achievement for LGBTQ people and people living with HIV.

How to Apply

Please email a cover letter, resume and writing sample by April 8 to Carisa Cunningham, Director of Public Affairs and Education, at ccunningham@glad.orgPlease include the title “Public Information Manager” in the email’s subject line. No phone calls please.



Interns are hired on an academic schedule — for the entire school year, an individual semester, or the summer. Summer internships are full time; academic year internships are part time (10-15 hrs/wk). All GLAD internships are unpaid.

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